You can return your yarn for refund or exchange if you find you do not like the colour. To request a refund/return please email or phone us within 7 days of receiving your goods at trejul at or phone 0409 511 662 or (03) 5251 1677 - International 61 3 5251 1677.


Lost or Missing Parcels

Please ensure you provide us with the correct mailing address to avoid loss or misplacement of parcels. If you think a parcel has gone astray, please contact us to find out exact postal date. You may then need to contact your local post office. For expensive items, you can request express post delivery which is traceable, or insurance coverage for international orders.

We do not take responsibility for missing or damaged postal items, but will provide help and advice in dealing with Australia Post.